Privacy policy

Last updated: 13/07/2024

This privacy policy explains the types of personal information (personal “data”) Lois Winfield (“the Site”, “we”, “us”, “our”) collects about you when you visit our Site, use our Services, or make a purchase from loiswinfield.com (“the Site”) or otherwise communicate with us (collectively, the “Services”). We explain how we collect, use and disclose your personal information when you visit our site, use our services, or make a purchase from loiswinfield.com (“the Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, uses and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

What information we collect, use and why.

The types of personal information we collect about you depends on how you use and interact with our Site and use our Services. When we use the term “personal information”,  we are referring to information that identifies, relates to, describes or can be associated with you.

Information that we collect directly from you

Information that you voluntarily supply directly to us when using our Services may include:

  • Basic contact details including your name , address, phone number, email address.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

  • Shopping information to include items you view, put in your cart or add to your wish list.

  • Order information to include your name, billing and shipping addresses, contact email address, phone number and payment information.

  • Account information to include your username, password and security questions.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Why the information is collected.

We may use your information to communicate with you, to provide the Services, to comply with any applicable legal obligations, enforce any applicable terms of service and to protect or defend the Services, our rights and the rights or our users or others.

How the information is collected.

We collect your information from a variety of sources, as set out below,  in order to provide the Services. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

For website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website including user journeys and cookie tracking

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

Customer accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

  • Marketing preferences

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Information collected to fulfill orders

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

  • Purchase or account history

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor(s) [Stripe and PayPal] will also collect payment information from you. You can read their privacy policies at https://stripe.com/privacy

https://www.paypal.com/uk/legalhub/privacy-full

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Information collected for website analytics.

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website including user journeys and cookie tracking

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Abandoned cart emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  1. You enter your email address at checkout, or are logged into your customer account.

  2. You add a product which is in stock to your shopping cart.

  3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

Information collected through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage data”).  To do this we may use cookies, pixels and similar technologies (“Cookies”). Usage data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. See Cookie Information below

Information we obtain from Third Parties.

We may obtain information about you from third parties, including from vendors and  service providers who may collect information on our behalf such as:

  • Companies who support our Site and Services such as Squarespace.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products and services you have requested, in order to perform our contract with you.

  • When you visit our site, interact with our services or advertisements, open or click on emails that we send to you, we or third parties that we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third part libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices.

Lawful Bases

The law on data protection sets out a number of different reasons for which a company may collect and process your personal information including:

Consent - we may collect and process your data with your consent, for example, to provides services and goods. For example when you sign up/tick a box to receive our email newsletter.

Contractual obligations - in certain circumstances we need your personal information to comply with our contractual obligations. Foe example when you place an order with us

Legal compliance - if the law requires us to we may need to collect and process your data. For example we can pass on details of people involved in fraud or other criminal activity affecting Lois Winfield to law enforcement.

How we use your personal information

We use your personal information to:

Provide you with Products and Services in order to fulfill our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, shipping, or other transactions, to create, maintain and otherwise manage your account.

For marketing, promotion and service update purposes, such as to send marketing, advertising and promotional communications via emails, texts or postal mail and to keep you updated on products and services. We will never sell your personal information to third parties. You can unsubscribe from any marketing email that we send to you by clicking on the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send emails on our behalf.

For security and fraud prevention, in detecting, investigating and taking action regarding any possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with you, we use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf

How we share that information

In certain circumstances we may share your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With third parties who perform services on our behalf such as payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping.

With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

When you directly request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through use of social media widgets or login in integrations, with your consent.

With our affiliates, or otherwise within our business in our legitimate interests to run a successful business.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation ( including to respond to any court summons, search warrant and similar requests), to enforce any applicable terms of service and to protect or defend the Services, our rights and the rights or our users and others.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links.

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Site and Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 18 years of age.

Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we store that information

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Data Protection Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You may have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You may have a right to ask that we transfer your personal information you gave us to another organisation, or to you, in certain circumstances.

Your right to withdrawal consent - When we use consent as our lawful basis to process your personal information, you may have the right to withdraw this consent.

Managing Communication Preferences - We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You don’t usually need to pay a fee to exercise any of these rights. If you make a request, we have one calendar month to respond to you.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. To make a data protection rights request, please contact us using the contact details at the bottom of this privacy policy.

How to complain

If you have any concerns  about how we use your personal information, please contact us using the contact details provided below.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us lois.winfieldstudio@gmail.com